"Price kya hai?" "Delivery kab tak hogi?" "Shop kitne baje khulti hai?"
If you run a business on WhatsApp, you answer the same questions dozens of times a day. Every minute spent typing them is a minute not spent selling — and every late reply is a customer who may have already bought somewhere else.
Start with your top 5 questions
Open your WhatsApp chats from the last week and note what people ask most. For most businesses it is some version of:
- Price or price list
- Delivery time and charges
- Location and timings
- Payment options
- "Is this available?"
These five questions alone often cover the majority of first messages. Automate them first.
Write replies like a person, not a menu
Old-style bots reply with "Press 1 for sales, Press 2 for support." Customers hate that. Instead:
- Answer the question directly in the first line.
- Use the customer's name when you have it.
- Add one helpful next step — a catalogue link, a location pin, or "Reply YES to book".
- Keep it short. Two or three lines feel like a chat; a paragraph feels like a brochure.
Example: "Hi Rahul! Delivery in Ahmedabad takes 1–2 days and is free above ₹999. Want me to share today's best sellers?"
Respect business hours
Automation should make you more available, not more annoying. Set your business hours so that late-night messages get a friendly "We're closed now — we'll reply first thing at 10 a.m." and nobody receives a promotion at 2 a.m.
Always leave a way to a human
Some questions need a person: complaints, custom orders, big deals. Make it easy — "Reply AGENT to talk to our team" — and make sure those chats show up in your shared inbox right away.
How WABABA helps
WABABA lets you set automatic replies for common questions, respect business hours, and route anything else to your team inbox. You can also schedule messages and run follow-ups, so no enquiry is left waiting.
Start with five replies today. You will feel the difference in your inbox by tomorrow.
Run your business on WhatsApp
Bulk campaigns, a shared team inbox, chatbots and lead tracking — all on the official WhatsApp Business platform. See WABABA in action with a free live demo.
